Effective as of 1 January 2023
Policy basics
Returns
We’re here to create a better furniture shopping experience from top to bottom, and that includes a 30-day return policy for any Tfg products. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To return your product, you should mail your product to our Store
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In order to offer fast and free shipping, reduce waste, and responsibly recycle or refurbish returned items, we charge a return shipping fee equal to 15% of what you paid for the product, with the original packaging intact. If you don’t have the original packaging, the fee is 25% of the paid value. The fee is always capped at 180,000, per returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Of course, defective or damaged orders are covered by our warranty and aren’t subject to any return shipping fees. For those cases, check out our return eligibility information below.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item
Refunds will be issued to the original form of payment within 48 hours of confirmation that the shipping carrier is in possession of your return. Depending on your financial institution it may take up to 2 weeks to receive your refund.
How to initiate a return
Please conctact us either by mail or our customer care numbers and report your challenge.
We reserve the righ to choose method of return
The return process must be initiated within 30 calendar days of receipt for all products.. Receipt is when the last package for an individual product is delivered per shipping carrier confirmation and not when the order is unboxed.
Note: Photos clearly depicting the issue are required for any damaged or defective product returns or replacement requests. Without photos, Topfingers reserves the right to assess a return shipping fee.
we also require you to show proof of purchase or a receipt for product
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@tfgmart.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email atCustomerservice@tfgmart.com and send your item to our store address
Warranty
We stand by our Products with a one-year warranty that covers defects in materials and workmanship, starting on the date of delivery. There are no fees to repair or replace an item that’s covered by our warranty.
For the warranty to be valid, you must be able to produce the original purchase confirmation email containing the order number and email address used to place the order. The one-year warranty is only valid on products purchased directly from Topfingers or an authorized retailer. The warranty is voided if the product has been resold or re-gifted by the original owners/purchasers. Our one-year warranty covers all defective or damaged parts and manufacturing not related to consumer-caused damage or modification. Warranties are valid only when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from the following are not covered by Topfinger”s one-year warranty:
- Negligence
- Misuse
- Accidents
- Abnormal use
- Modifications
- Improper cleaning
- Pets
- Commercial use
need more clarity?
Contact us at customerservice@tfgmart.com for questions related to refunds and returns.